Privacy Policy

Real Ads Lanka is a digital marketing agency based in Chilaw, Sri Lanka. References to “Real Ads Lanka”, “we”, “our” or “us” in this Privacy Policy refer to the business responsible for operating this website and providing the services described on it.

This Privacy Policy applies when you visit a Real Ads Lanka website, complete a project inquiry, contact us through WhatsApp or email, interact with our social media pages or engage with our digital marketing services.

The information we collect depends on how you use the website and communicate with Real Ads Lanka.

Information you provide directly

• Your name and contact number.
• Your email address.
• Your business, brand or organisation name.
• Your business location.
• Your website or social media page address.
• The digital marketing services you are interested in.
• Your marketing objectives, estimated budget and preferred timeline.
• Project descriptions, messages, documents or other information you send us.
• Information supplied during consultations, meetings or service delivery.

Information collected automatically

Our website, hosting provider and enabled website tools may automatically collect limited technical information such as:

• Internet Protocol address.
• Browser type and device information.
• Operating system and approximate location information.
• Pages visited and time spent on the website.
• Referral source and website interaction information.
• Security logs, error logs and server activity.
• Cookie identifiers and analytics information where enabled.

Website project inquiry form

The project inquiry form on our Contact page is designed to prepare a WhatsApp message using the information entered by you. The message is generated inside your browser and is opened in WhatsApp for you to review.

Real Ads Lanka does not intentionally store the completed inquiry form on the website before you choose to send the prepared WhatsApp message. Technical website logs may still be created by the hosting or security systems.

WhatsApp communication

When you continue to WhatsApp and send the message, the information is processed through WhatsApp and may be stored within our business communication records. WhatsApp and its service providers process information according to their own terms and privacy policies.

Email communication

Emails sent to Real Ads Lanka may be stored within our email account and used to respond to inquiries, prepare proposals, manage projects and maintain relevant business records.

Personal and business information may be used for the following purposes:

• To respond to inquiries and consultation requests.
• To understand your business and project requirements.
• To prepare quotations, proposals, strategies and service agreements.
• To provide digital marketing and creative services.
• To communicate about active projects and client accounts.
• To manage payments, invoices and business records.
• To improve our website, services and customer experience.
• To measure website and advertising performance where analytics tools are enabled.
• To prevent fraud, misuse, security incidents and technical problems.
• To comply with legal, regulatory or professional obligations.
• To protect the rights, safety and property of Real Ads Lanka and others.

We will not intentionally use personal information for an unrelated purpose without an appropriate reason, notice or permission where required.

Depending on the circumstances and applicable law, Real Ads Lanka may process information based on one or more of the following grounds:

Cookies are small data files stored on a device when a website is visited. Our website may use cookies or similar technology to operate correctly, remember preferences, maintain security and understand website usage.

Types of cookies that may be used

You can block or delete cookies using your browser settings. Disabling certain cookies may affect website functionality. Where a cookie consent tool is displayed, you can use it to manage the available non-essential cookie categories.

Real Ads Lanka may use website analytics, advertising pixels, conversion tracking or similar technology when those tools are enabled on the website.

These tools may collect information about website visits, device identifiers, browser activity, viewed pages, advertising interactions and completed inquiry actions.

Providers may include website analytics services, search advertising platforms, social media advertising platforms and campaign measurement services. These providers operate under their own privacy policies and may process information outside Sri Lanka.

We do not sell personal information as a standalone product. Information may be shared only when reasonably necessary for the purposes described in this Privacy Policy.

Information may be shared with:

• Website hosting, maintenance and security providers.
• Email, cloud storage and business communication providers.
• WhatsApp and other communication platforms selected by you.
• Analytics, advertising and campaign technology providers.
• Payment, accounting and invoicing service providers.
• Employees, contractors or authorised team members who require access for their work.
• Professional advisers, auditors, insurers or legal representatives.
• Government, law-enforcement or regulatory bodies where disclosure is legally required.
• A buyer, investor or successor if the business undergoes a genuine restructuring or transfer.

Service providers are expected to access information only for authorised purposes and to apply reasonable privacy and security protections.

Some website, email, cloud, analytics, advertising and communication providers may operate servers or support teams outside Sri Lanka.

As a result, information may be processed or stored in another country. Where required, Real Ads Lanka will take reasonable steps to use appropriate contractual, organisational or technical safeguards for international processing.

We retain information only for as long as reasonably necessary to respond to an inquiry, provide a service, maintain business records, resolve disputes, protect our systems or comply with applicable obligations.

Information may be deleted, anonymised or securely archived when it is no longer reasonably required.

Real Ads Lanka applies reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure.

Measures may include:

• Secure website connections using HTTPS.
• Access controls for website and communication accounts.
• Strong passwords and additional account authentication where available.
• Software, plugin and website security maintenance.
• Restricted access to client and project information.
• Website backups and security monitoring.
• Staff awareness and responsible information handling.

No website, communication service or storage system can be guaranteed to be completely secure. You should avoid sending unnecessary passwords, banking credentials or highly sensitive personal information through ordinary website forms, email or WhatsApp.

Subject to applicable law, operational legal provisions and relevant exceptions, you may be able to request that Real Ads Lanka:

• Confirm whether we process personal information about you.
• Provide access to certain personal information.
• Correct inaccurate or incomplete information.
• Delete information that is no longer required.
• Restrict or object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Stop receiving optional direct marketing communication.
• Provide information about how your data has been used.

To protect privacy, we may need to verify your identity before completing a request. Some requests may be limited where information must be retained for legal, contractual, security or legitimate business reasons.

Real Ads Lanka may send relevant service updates, proposals, follow-up communication or marketing information where you have requested it, consented to it or where another lawful basis permits the communication.

You may ask us to stop optional marketing communication at any time by replying to the message, contacting us through WhatsApp or emailing support@realadslanka.com.

We may still send necessary communication relating to an active inquiry, agreement, payment, security issue or ongoing service.

This website is designed primarily for businesses, organisations and individuals seeking professional digital marketing services. It is not intentionally directed at children.

We do not knowingly request personal information from a child without appropriate involvement from a parent, guardian or authorised adult where required.

A parent or guardian who believes that a child has provided personal information may contact us to request appropriate review or deletion.

This website may contain links to WhatsApp, social media profiles, client websites, Google Maps, video platforms or other third-party services.

Real Ads Lanka does not control the privacy, security or data practices of independent third parties. Once you leave our website or use an external platform, the third party’s own terms and privacy policy apply.

The inclusion of a third-party link does not guarantee or represent that Real Ads Lanka controls every activity of that provider.

We may update this Privacy Policy when our website, services, technology, data practices or applicable requirements change.

The revised version will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or another appropriate communication channel.

Visitors are encouraged to review this page periodically.